Privacy policy

đŸ§˜â™€ïž Privacy Policy of Sanjivan Sanatan Wellness
Effective Date: 31 October 2025 .SANJIVAN ANUSANDHAN PRIVATE LIMITED

 (“we”, “Sanjivan Sanatan Wellness”, “Sanatan Wellness” (web and application) hereinafter referred to as the “Website”) is committed to protecting the privacy of its users (including wellness experts, employees, and buyers/customers whether registered or not registered). Please read this Privacy Policy carefully to understand how the Website will use the information supplied by you to the Website.
This Privacy Policy is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, which requires publishing of the Privacy policy for the collection, use, storage, and transfer of sensitive personal data or information.

USER’S CONSENT
This Privacy Policy, which may be updated/amended from time to time, deals with the information collected from its users in the form of personal identification, contact details, health details, and any consultation or plan made using the supplied information, and how such information is further used for the purposes of the Website. By accessing and using the Website, you indicate that you understand the terms and expressly consent to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use this Website.

Your continued use of this Website shall confirm that you have provided your unconditional consent to the terms of this Privacy Policy regarding collecting, maintaining, using, processing, and disclosing your personal and other information in accordance with this Privacy Policy.
This Privacy Policy is to be read along with the respective Terms of Use or other terms and conditions as provided on the Website.

Collection of Personal Information
Creating a user profile with Sanjivan Sanatan Wellness involves providing specific information. The mandatory details include your phone number for OTP (One-Time Password) verification, which is necessary to ensure the security and validity of the registration process. Additionally, you are required to provide your first name, last name, and health/wellness history may be optional or mandatory depending on the service.

PURPOSE AND USE OF DATA/INFORMATION COLLECTION
By collecting this information, Sanjivan Sanatan Wellness aims to create a personalized user profile that can cater to your specific wellness needs and preferences. Your health and wellness data will be primarily used to provide individualized consultation, therapy, and treatment plans. If you choose not to provide certain health details, it may limit your access to specific personalized services.

Data Deletion
If you wish to delete your entire Sanjivan Sanatan Wellness profile, including personal information associated with it, you may find an option to "Delete your account". Click on this setting option in the side menu and follow the instructions to complete the account deletion process.

COMMITMENT
The Website intends to protect the privacy of all kinds of users visiting the platform, irrespective of whether the user is registered or merely a visitor. We recommend every user understand what types of personally identifiable information are collected. The Website uses the personally identifiable information for wellness consultation and advice; however, we guarantee that no direct or indirect use of such information will be made except for the explicit purpose of communicating the wellness plans and advice to the member itself. The Website does not, in any manner, deal in selling or renting the information supplied to the Website.

  • Mental Health Warning: The Website does not commit to treat or provide solutions for users with severe mental health concerns, including any user who has thoughts related to committing suicide, self-destruction, etc. Such users are advised to stop the use of the present website with immediate effect. Any continued use by such a person would be solely at the user’s risk, and the Website shall have no liability for any untoward event. The Website declares that the information provided by such a user can be shared, if required, with law enforcement authorities. Such information is not protected from any kind of non-disclosure or confidential agreements either with the Website or with any third party involved herein.

  • Service Disclaimer: The Website does not commit in any manner whatsoever for the accuracy or outcomes of the wellness advice given by the experts to any user. The Website does not take any guarantee/responsibility/liability regarding the reliability of the products or items represented and sold on the Website.

INFORMATION COLLECTED BY WEBSITE

PERSONAL IDENTIFIABLE INFORMATION (PII):
This information identifies a specific end user and is collected during actions such as:

  • Creating an account / Registration data: Full name, Address, Telephone Number, Email-address, Date of Birth, Gender, Location, Photograph, Health/Wellness history, and other items defined as ‘sensitive personal data or information’.

  • Booking a paid service: Financial information through a secure third-party gateway, IP Address, and any other information provided during booking a paid service.

  • Log Files, IP Address and Cookies: Cookies and session data may be used to personalize your experience.

  • Third-Party Platforms: Some services may direct you to third-party platforms; their policies apply to such data.

  • Miscellaneous Activities: User feedback, comments, or other information received via email or other methods.

NON-PERSONAL IDENTIFIABLE INFORMATION:
This includes browser type, ISP, location, URL of previous/next websites, etc., used for analytics, troubleshooting, and improving the Website.

YOU HEREBY REPRESENT AND CONFIRM that the information provided is authentic, correct, current, and updated. The Website shall not be responsible for the authenticity of the information.

SECURITY MEASURES
The Website implements physical and electronic security measures (secure servers, SSL encryption) to guard against unauthorized access.

USAGE OF THE INFORMATION
The Website may use data for personalized experience, service delivery, data retention, seamless experience, analytics, and mobile information (not shared for marketing without consent).

CONFIDENTIALITY
All user information is confidential except:

  • Imminent threats to user/public safety.

  • Legal obligations (court summons, investigation, etc.).

CHILDREN PRIVACY POLICY
Users must be 18+. No information knowingly collected from children under 13.

DISCLAIMER
We are not responsible for third-party website communications.

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