Refund policy

🌿 Refund and Replacement Policy – Sanjivan Sanatan Wellness
Effective Date: 31 October 2025

At Sanjivan Sanatan Wellness, we are committed to ensuring customer satisfaction while maintaining high standards for our wellness products and services. Please read the following policy carefully before making any purchase

1. Eligibility for Returns & Replacements

Customers may request a return or replacement for physical wellness items (products) within 7 days of receipt if:

  • The item is defective or damaged during delivery.

  • An incorrect product was delivered.

Conditions:

  • Items must be in their original condition, unused, and with all original packaging and tags intact.

  • Customers must provide clear proof (photos or videos) of the defect, damage, or incorrect product.

  • Returns will be collected from the delivery address originally provided.

Time-sensitive claims:

  • Missing item claims must be reported within 72 hours of delivery. Claims after this period may not be entertained.

2. Non-Returnable Items

The following items are not eligible for return or replacement:

  • Products that have been used, damaged, or altered by the customer.

  • Returns based on subjective opinions regarding the effectiveness or perceived benefits of wellness products such as supplements, essential oils, herbal mixes, etc.

  • Digital products, consultations, or services, unless specifically stated in a service agreement.

3. Process for Returns or Replacements

Step 1: Initiation

  • refund will be credited to your original payment method witin 7 days  with your order details and the issue (defective, damaged, or incorrect item).

Step 2: Approval

  • Our team will review your request and confirm eligibility for return or replacement.

Step 3: Shipping the Return

  • If approved, you will receive a prepaid shipping label.

  • Pack the product securely and drop it at the designated shipping center.

Step 4: Replacement or Refund Processing

  • Replacements will be shipped after the returned product is received and verified, usually within 4 business days. your order will replace and exchange will deliverd within 7 days 

  • Refunds (if applicable) will follow the terms below.

4. Refund Policy

Store Credit:

  • Eligible returns within the 7-day window will receive equivalent to the returned item’s value.

  • Store Credit can be used for future purchases on our platform.

Refund to Original Payment Method:

  • Refunds to the original payment method are subject to a processing fee of ₹100.

  • If a product is confirmed defective or damaged, a full refund or store credit will be issued after verification.

  • Partial returns of a multi-item order will result in partial rrefund for the returned item(s) only.

5. Replacement Policy

  • Replacement products will be shipped once the returned item is received and verified.

  • Standard shipping time for replacements is 4 business days from receipt of the returned product.

6. Quality and Authenticity Guarantee

  • Authenticity: All products sold on Sanjivan Sanatan Wellness are 100% authentic and sourced from reputable suppliers.

  • Quality: Each product undergoes quality checks before being offered to our customers.

  • While we guarantee quality and authenticity, we cannot guarantee specific health outcomes or therapeutic benefits from using wellness products.

7. Contact for Refunds & Replacements

For any queries or assistance regarding returns, replacements, or refunds:

 

  • Customer Support Team: Available to help with issues related to your order.